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Policies

Privacy Policy
Privacy Statement

We respect the privacy of every individual who visits our website. We take great measures to ensure the privacy and confidentiality of any personal information on this site.

Use of Personal Information

All personal information supplied will remain within our organization and will not be shared with any external entity unless prior permission is given. Your personal information will not be sold, distributed or published in any manner whatsoever.
Terms of Use
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Q Energy Drink’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Q Energy’ or ‘QED Products Ltd.’ or ‘us’ or ‘we’ refers to the owner of the website. Our company is incorporated in the Province of Alberta, Canada. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Alberta, Canada.
Shipping & Returns
Shipping

Standard shipping will be done directly through Canada Post. We are located in Vancouver so depending on what province or city you are in, standard shipping takes between 1-7 business days.
You may upgrade to Canada Post Expedited Parcel which includes a tracking number which will be included in your confirmation email after your order has been shipped.
You may upgrade to Puralotor which includes a tracking number which will be included in your confirmation email after your order has been shipped.

Shipping Time

All orders are shipped out within 2 business day from the date your order was placed.

If a product that you have ordered is not available or on back-order, you will receive an email from us before your order has been shipped out and we will offer the following:

Hold your order and ship once missing product(s) arrive back in stock.
Receive a refund or credit for the missing product(s).

CANADA

Canada Post - We are located in Vancouver. So, depending on what Province and city you are in, shipping takes between 1-7 business days.

British Columbia1-2 business days
Alberta 2-3 business days
Saskatchewan 3-4 business days
Manitoba 4-6 business days
Ontario  5-7 business days
Quebec & Atlantic 7 business days

USA
USA Shipments will be done via Canada Post or USPS. Delivery time may vary due to US Customs.

Refund Policy

Unopened products may be returned for any reason within 30 days of the invoice date for a credit or refund. Please send us an email to returns@Qenergydrink.com with your invoice number and reason for return to receive your Return Authorization Number. We must issue you a Return Authorization Number before any products are returned. All returns are subject to a 15% restocking fee. Shipping charges are non-refundable.